Global Logistics Support
A confirmed order still has to travel. We arrange the route, consolidate what can move together and keep the paperwork with the shipment, so the delivery is planned rather than improvised.
What we arrange
Freight is not one choice, it is four, and they interact. Picking the fastest leg for goods that will then sit waiting for a second supplier is how buyers end up paying air rates for a truck timeline.
Road, sea or air is chosen against the destination, the weight and the date you actually need the goods, not against a default.
Lines from different suppliers are brought together where the timing allows, so one shipment leaves instead of three part loads.
The carrier is booked against the confirmed readiness date and the goods are handed over with the document set attached.
Once the shipment is moving, its status stays on the order record, and a delay reaches you rather than sitting with the carrier.
Before the goods move
Routing is only worth planning once the order is structured and the readiness date is real. That part of the work is on the coordination side.
Where the goods go
Europe, the United Kingdom, North America and the Middle East are the lanes we run most often, which is why routing and paperwork on them is quick. Everywhere else is arranged the same way, with the route set per order.
Road freight covers most of the continent and suits mixed pallets well. Intra-EU movements keep the document set short, which is usually the fastest option we can offer.
Sea freight for volume, air where the date justifies the cost. Most orders ship DDP, so duties are settled and the entry is filed before the goods reach you rather than waiting on a broker at the port.
Routes vary more by destination here than anywhere else we ship, so the mode and the transit window are set per order rather than assumed from the last one. Australia and the rest of the world are quoted the same way.
We ship worldwide, so the answer is usually yes. Ask before you plan around a date and we will tell you what the route does to the timeline, rather than accepting the order and finding out afterwards.
Who does what
Most orders ship DDP, which means we clear the goods and settle duties and import taxes. Some lanes and situations call for DAP instead, and then that part is yours. Every quote states which one applies.
If a quote does not say DDP or DAP, ask before you confirm it. A shipment that lands at a port with a duty bill attached, when you expected it delivered and cleared, is the most common and the most expensive misunderstanding in wholesale. It is avoidable in one sentence.
How a shipment moves
Buyers usually plan around the main transit and are surprised by the rest. In practice the days go missing at the ends: waiting for the last supplier, and waiting for clearance.
Typically 15 to 20 days for cosmetics and fragrance on our main lanes, and about 2 to 10 business days for toner depending on the destination. That is an estimate rather than a promise: the window on your quote reflects the route and the season at the time of quoting. If it moves, you hear it from us rather than from a tracking page.
The clock starts when the last line on the order is actually ready, not when the first one is. On a mixed consignment this is where most of the waiting happens, which is why readiness dates are agreed before booking anything.
Goods are collected, brought together and built into the consignment for the chosen mode. The document set is prepared and attached at this point rather than chased later.
The leg everyone counts: road, sea or air to the destination country. This is the part with a published schedule, and therefore the part least likely to surprise you.
On a DDP order we clear the goods and settle the duties with the documents prepared earlier, and the consignment runs the last leg to your address. On DAP your broker files the entry instead. Delays here are almost always document-shaped, which is why the paperwork is checked before dispatch and not after.
Logistics FAQ
Six questions specific to shipping. Accounts, payment and returns are covered on the main FAQ page.
Worldwide. Europe, the United Kingdom, North America and the Middle East are the lanes we run most often, but we arrange shipping to any destination. Ask before you plan around a date, because the route and the category still decide the timeline.
For cosmetics and fragrance to Europe, the United Kingdom, North America and the Middle East, expect 15 to 20 days. Toner and printing supplies are faster: from dispatch, about 2 to 3 business days in the United States, 2 to 4 in the United Kingdom, and about 10 business days to Europe and the Gulf countries, with the United States window extending to 10 business days in peak periods. It is an estimate rather than a promise: destination, mode and clearance move it, and your quote carries the window for your specific order.
We do, on the terms stated on your quote. Most orders ship DDP, where freight and duties are included in what you pay. The quote always names the Incoterm, so you know what is and is not in the price before the order is placed.
On most orders yes. We ship DDP as standard, which means we file the import entry and settle duties and taxes, and the goods arrive cleared. Where an order ships DAP instead, the quote says so and your broker files the entry using the documentation we prepare.
Yes. Tell us at quote stage and we will prepare the goods and the documents for collection by your forwarder instead of booking transport ourselves. Buyers with regular volume on a lane often get a better rate than we would.
Report it within 24 hours of delivery. Photograph or film the outer box, the packaging and the damaged goods before unpacking further, note it on the delivery paperwork if you can, and send that evidence with your order number. Without it, and after 24 hours, a claim cannot be raised with the carrier.
Next step
Send the destination, the quantities and the date you are working to. You get back a route, the Incoterm and a realistic window, in writing, before anything is booked.
